Reference

Your Rights, Our Rules, and How They Work Together

Everything that governs your account on spinsamerica — from how we handle your personal data to the terms that apply when you deposit via PayPal, Venmo, or Play+ — is laid out here.

US-applicable termsState eligibility appliesPayPal, Venmo, Play+ policy contextAccount data rightsContact paths included

Explore the Lobby Read FAQ

DATA AND ACCOUNT SECURITY

How We Protect Your Data and Manage Account Access

Your personal data is handled under a defined retention policy: we keep identity-verification documents for the period required by the applicable state gaming regulations, and we do not retain them beyond that window. All account sessions are protected with SSL encryption, and we require two-step verification when you log in from an unrecognized device. If you want to know exactly what data we hold, you can request a full account data export through your account settings or by contacting us directly.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby performs. You can manage cookie preferences in your browser settings at any time without losing account access.

Data Retention

Identity documents submitted for verification are held only for the period state regulations require. We do not share your documents with third parties outside of legally required compliance processes.

Account Security

Two-step login verification triggers on new devices. Your account wallet — linked to PayPal, Venmo, or Play+ — is also protected by the authentication layer of the payment provider you choose.

Requesting Changes

To correct personal data or close your account permanently, submit a written request through live chat or email. We confirm receipt within one business day and action the request per our stated policy timeline.

How Our Legal Framework Applies to Your Account

spinsamerica Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Our terms of use set the conditions under which you can hold an account, place wagers, and move money through the payment methods we support. When you fund your account using PayPal, Venmo, or a Play+ prepaid card, those transactions are subject to both our internal

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policy and the terms of the respective payment provider. We do not override those agreements — we work alongside them. Eligibility to hold an account at all depends on the state where you are located; not every US state permits online casino or sportsbook activity, so
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we verify your state at the point of account creation. Our terms are written in plain American English and cover account ownership, acceptable use, how winnings are credited, and the conditions under which an account may be restricted or closed. If you have a dispute about
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a transaction — say a PayPal withdrawal that shows pending on your account wallet — the correct path is to open a support ticket first, not a payment-provider chargeback, since chargebacks may trigger an account review under our policy. We update these terms when regulations change
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and we notify you by email before changes take effect.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

LEGAL CONTACT PATHS

Where to Send Policy and Account Questions

If a term in our policy isn't clear, or if you need to request a copy of the data we hold on your account, our support team is the right starting point. We handle legal and account queries through three channels — pick whichever fits the urgency of your situation. State-eligibility disputes and data-access requests are handled separately from general account help.

Team online

Live Chat

Reach our team through live chat for questions about account terms, transaction disputes involving PayPal or Venmo, and state-eligibility clarifications. Responses are handled by a real agent.

Email Support

Send data-access requests or formal policy queries to our support email address. We respond with a written record — useful when you need documentation of our answer for your own files.

Account Help Center

Our on-site help center documents the steps for common legal actions: updating your identity verification, closing your account, and requesting a transaction history from your account wallet.

Common Legal Questions About Your Account

These are the questions we see most often from people reading through our legal terms for the first time. If your question isn't covered here, live chat is the fastest way to get a specific answer.

Yes. Access depends entirely on where you are located. Not every US state permits online casino or sportsbook activity, so we confirm your state at account creation before you can deposit or wager.

We collect the information needed to verify your identity and comply with state requirements: your legal name, date of birth, address, and a government-issued ID. Payment details for PayPal, Venmo, or Play+ are handled by those providers directly.

Submit a data-access request through live chat or our support email. We'll compile and send your account data within the timeframe our policy commits to — we'll confirm the exact window when you open the request.

We ask that you contact us first. Filing a payment-provider chargeback before raising the issue with us triggers an account review under our terms, which can delay resolution rather than speed it up.

We send an email notification to your registered address before any material change takes effect. The updated terms are also posted with an effective date so you can compare them to the previous version.

We retain identity and transaction records for the period state regulations require, then delete them. You can request confirmation of the deletion timeline when you submit your account-closure request through support.

Reference

Legal

Access may be available only in states where local law permits.

InfoPrivacy Policy InfoFAQ Infospinsamerica Betting Glossary

Your Rights, Our Rules, and How They Work Together

How We Protect Your Data and Manage Account Access

Cookie Policy

Data Retention

Account Security

Requesting Changes

Where to Send Policy and Account Questions

Live Chat

Email Support

Account Help Center

Common Legal Questions About Your Account

01 Does state law affect whether I can hold an account?

02 What personal data does spinsamerica collect when I register?

03 How do I request a copy of the data held on my account?

04 Can I dispute a transaction through my PayPal or Venmo account instead of contacting support?

05 How will I know if the legal terms change?

06 What happens to my account data if I close my account?

Legal

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